Intelligent Automation
Intelligent Automation: Learn how to Harness Artificial Intelligence to Boost Business & Make Our World More Human by Pascal Bornet, Ian Barkin, and Jochen Wirtz is a well‑known, highly cited reference work on hyperautomation and enterprise‑scale AI transformation.
What the book is about
Section titled “What the book is about”The core idea is that Intelligent Automation (IA) — also called hyperautomation — is the fusion of multiple technologies (machine learning, NLP, computer vision, RPA, workflow orchestration, low‑code platforms, analytics) to automate knowledge‑work at scale. The authors position IA not as a single tool but as a stack of capabilities that, when combined, can transform entire business functions.
The book argues that IA is now a condition for business survival, enabling organizations to achieve efficiency gains of 20–60%, improve quality, reduce costs, and reinvent customer experience.
Key ideas
Section titled “Key ideas”- Clear frameworks for implementing IA, including vision, stakeholder alignment, assessment, execution, and continuous improvement. These resemble structured change‑management approaches.
- 100+ transformation case studies showing successes and failures.
- 500+ IA use cases across industries and business functions — one of the largest public collections.
- 200+ expert insights from practitioners and thought leaders.
- Exploration of how IA can impact society: saving lives, improving education budgets, reducing hunger, and strengthening resilience.
Why it matters
Section titled “Why it matters”It’s considered one of the first comprehensive guides to hyperautomation, praised by Gartner, Forrester, HFS, Klaus Schwab, Arianna Huffington, Bernard Marr, and Kai‑Fu Lee.